FAQ

Everyone here at Advantage Carpet Care strives to bring you a professional level of clean each and every time.  Our clients are number one in our line of work. So, to ensure an easy, professional, hassle-free customer experience we offer:

Free online quotes and scheduling. Get your free quote and schedule your appointment online or over the phone.

Reminders and updates. You’ll receive text and email reminders before the service and again when your technician is on the way.

Our technician(s) arrive at your home or business, complete your project, and make sure you are completely satisfied.

Follow up. Once work is completed, you’ll receive a follow up to make sure everything was done to your satisfaction.

Local, family owned and operated. Located on the windward side, we offer prompt service and open channels of communication for those who choose to work with us.

If you feel comfortable, we will lock up after we are done and send a text upon completion. Payment will still be required at job completion. We also reserved Saturdays for the extra busy people. After several years people trust us.

The preferred method is hot water extraction (aka steam cleaning) This method is extremely effective for cleaning most carpeted flooring and furniture.

We want you to be completely satisfied that we have done everything possible to clean and remove any spots and stains. Unfortunately, there are some substances that can permanently stain or discolor. Our technicians will do everything possible to beautify your floors but the type of soil, fiber content, age and condition all have an impact on the restoration.

If we are cleaning your upholstered furniture:

Please have the pieces easily accessible from all sides and away from any breakable objects or delicate floorings. We can clean your sofas or chairs over the carpet/rugs being cleaned that day or if possible or The pieces set can be on tarps as a last resort. Loose cushions will be "A" framed for maximum drying. In most cases furniture should not be reassembled the same day, rather when completely dry the following day.

We look forward to your upcoming appointment. We’ll need your assistance to make the areas you want cleaned as accessible as possible.

1. Please arrange for a parking spot as close to your front door or cleaning project as possible. If you will need to move a vehicle out if the garage while we are there, please do so prior to our arrival.

2. Remove all breakable items from the cleaning area and store in a safe area (lamps, collectibles, etc.)

3. Other than large furniture, please remove all items from the floor

(waste baskets, potted plants, brief cases, toys, etc.). If you are physically unable to move things yourself and cannot arrange for help, we will be more than happy to assist. Please pin up or tuck in bed spreads and dust ruffles. Drapes can either be hung up on the end of the rod, gently draped over each other or the ends placed in a plastic garbage bag. Extremely large or heavy items will remain in place (i.e. entertainment units, china cabinets, pianos). We will clean up to the outside edges. Medium-sized furniture (i.e. tables, coffee tables, end tables, wing chairs, recliners, sofas) can be moved, the area cleaned, and returned to their location. We will place protective padding under furnishings with wood or metal feet to protect the carpet and the furniture. Some furniture is best left off the carpet until completely dried. We will discuss options during your appointment

4. Have a safe place for your pets to stay, Your front door or other access point will need to be left open during the cleaning process and we would hate it if Skippy or Shadow escaped.  

5. Tell us your every concern. Please point out spots and spills and tell us what they are. 

6.We will pre vacuum your carpet prior to cleaning but if you would like to knock dust and cob webs off base boards, ceiling fans and from the back of furniture we recommend doing so prior to our arrival.

7. You can request Protector to be applied to your carpet or furniture after cleaning (recommended!)